Refund and Returns Policy

Please carefully read the entire policy. Policy can and may be changed at any time.

References in this Shipping Terms to “we”, “us”, “Crypto Merch” are to CryptoMerch.com a subsidiary of Gorilla Diamond Inc.. References to “visitors” and “users” are to YOU. Crypto Merch does not and cannot guarantee uninterrupted shipping services to our customers, visitors who choose to use our services agree not to hold Crypto Merch liable for any shipping delays, damages or lost packages.

Overview

Please contact us before sending any items back

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with all original tags. It must also be in the original packaging.

Several types of goods are exempt from being returned. Goods such as exclusive design items, or perishable items cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds may be processed but are not guaranteed. There are certain situations where only partial refunds are granted.:

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original crypto currency token/coin, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your online credit card portal.

Then contact your credit card company, it may take some time (3-5 days) before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should email us at [email protected] for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

orders returned to sender/undeliverable

Please check for accuracy when entering your shipping address. Any order returned to us due to non-delivery may require a reshipping fee of equal or lesser value than the original shipping cost. If your order is returned to us, we will contact you promptly and arrange for reshipment.

THE FINE PRINT

Subject to any obligations or responsibilities implied by law which cannot be excluded, Crypto Merch will not be liable for any lost profit or any direct, indirect, incidental, special or consequential loss or damage (including but not limited to economic damage), or any liabilities, claims or expenses (including, but not limited to legal costs and expenses), which may be suffered by you as a result of any negligent act or omission by our print partners and their shipping partners arising out of or otherwise in connection with use of this website or our services, whether in contract, tort (including but not limited to negligence), statute or otherwise. Total liability of Crypto Merch for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at Crypto Merch; option, to:

• The supply of the goods or services again; (*Based on discretion)
• The repair of the goods; or (*Based on discretion and visitor paying for the return shipping)
• The payment of the cost of having the goods or services supplied again or repaired. (*Based on discretion)
Indemnity
You indemnify and hold harmless Crypto Merch, our parent companies, our subsidiaries, related companies, officers, directors, employees and agents from and against all loss, damage, cost, expense and claim which may be suffered or incurred by you as a result of or in connection with your use of this website and our services.

Need help?

Contact us at [email protected] for questions related to refunds and returns.